Returns

If you do not like or do not fit one or more items from your order, you can return them to us free of charge within 14 days of receipt of the goods. To do this, contact our customer service, quoting your order number. We will send you a suitable return label with which you can send the goods back to us free of charge.

Please note that return labels can only be used once. If you need a different return label, please contact our Customer Service.

Please note that items can only be returned undamaged, complete and in the original packaging.

Yes, you can return items to us free of charge within 14 days of receipt of the goods if they do not fit or you do not like them within the scope of the statutory right of cancellation.

Yes, this is possible. When returning an item, you can indicate your exchange request on the return slip enclosed with your order. Alternatively, you can contact our Customer Service.

If an item is defective or damaged, we very much regret this. In such a case, please contact our Customer Service directly, stating the item and order number, preferably by e-mail, and send a photo of the damaged goods.

The return label is usually enclosed with your order. If this is not the case, you can easily download it from your account and print it out yourself. To do this, log in to the online store and go to the "Your orders" section. Click on "View orders" and select the desired order. Here you will find your return label in PDF format.

After receipt and processing of your returned items, refunds will be made within 14 days for credit cards and PayPal using the same method you used to pay. If you pay by invoice, the invoice amount will be reduced by the amount of the returned items. If you have already paid your invoice or paid your order by direct debit or prepayment, please contact our Customer Service, stating your bank details.