FAQ
Payment
Credit card You can pay with VISA, MasterCard and American Express credit cards. Thanks to the latest encryption technologies, e.g. the Secure Socket Layer (SSL) and the 3-D-Secure procedure, there is a high level of security. All order and credit card data is only transmitted in encrypted form. In addition to the card number, expiration date and credit card company, we require the card's check digit during the ordering process. This three- or four-digit number can be found on the back of your credit card.
PayPal Pay for your order easily, quickly and securely with PayPal. If you select PayPal as your payment method, you will be forwarded directly to PayPal at the end of the order process. Here you can log in with your user data and confirm the payment or open a PayPal account and then confirm the payment. You will then be redirected back to our online store.
For security reasons, we reserve the right to check which payment method can be offered for each order. It may therefore happen that certain payment methods are not displayed to you. We ask for your understanding.
If you have placed an order but are not sure whether the payment process (by PayPal or credit card) was successful, please first check whether your account has been debited. Please note that PayPal or credit card authorizations do not constitute a direct debit. If a direct debit has been made but you have not received an order confirmation, please contact our Customer Service.
You will receive your invoice with your delivery and/or by e-mail. You can also view and download the invoice at any time in your customer account. To do this, log into your customer account in the online store and go to the "Your orders" section. Click on "View orders" and select the desired order. Your invoice is stored here as a PDF.
Sparkasse Vest Recklinghausen
IBAN: DE57 4265 0150 00600 525 03
BIC: WELADED1REK
Once your returned items have been received and processed, refunds will be made within 14 days for credit cards and PayPal using the same method you used to pay.